Return and Refund Policy

Q-1: I received a defective / damaged product, can I get it refunded or exchange?

If the product you received is damaged or if it is defective, you can return the product

At the time of (COD) our representative can bring the product our QC Department so 2% chance if product is damage might be damage during travel.

Currently: Policy are “NO Return NO Refund”.

 

Q-2: I received a wrong item; how do I return it?

Online selling there is no some condition to received a wrong product by our side, might be color are change. In this unusual circumstance HF Shop they provide WhatsApp Number, 0300 9077745 before place the order you can easily conversation about product.

 

Q-3: When are ‘Returns’ not possible?

There are a few certain scenarios where it is difficult for us to support returns:

Return request is made outside the specified time frame, of 14 days from delivery, or 30 days for defective items.

Product is used, damaged, or is not in the same condition as you received it.

Specific categories like socks, cosmetics, perfume, and clothing freebies etc.

Defective products which are covered under the manufacturer's warranty.

Any consumable item which has been used or installed.

Products with tampered or missing serial numbers.

Anything missing from the package you've received including price tags, labels, original packing, freebies, and accessories.

Fragile items, hygiene related items.

 

Q-4: I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have kept the below rules in mind: “NO Return NO Refund” Policy.

The item is not on the non-Returnable list.

You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.

Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

 

Q-5: Can I return Fashion accessories?

Fashion accessories listed in the Non-Returnable List.

not Clearance Items clearly marked as such and displaying a No-Return Policy

in the same condition as received and with the original packaging box and tags attached

Also, any consumable items that are used or installed cannot be returned. As outlined in Consumer Protection Law and Its Executive Regulations and concerning section on non-returnable items.

 

Q-6: Can I schedule time with the courier to return an item?

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

 

Q-7: Can I return my item after 1 days?

There may be situations in which you were not able to return items within the 1 days, in such cases please contact our Customer Service Team (0300 9077745) or through the Contact Us page to file a complaint. Complaints are handled on case-by-case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

 

Q-8: How can I receive a refund if I paid by Credit Card?

Currently: Online mode of payment via Credit Card or Omni channels are not align If you have paid through electronic means (Credit or Debit card), first to contact our customer service.

 

Q-9: I paid through Cash on Delivery; how will I receive a refund for my item?

If you have paid through Cash on Delivery (COD), the money would be refunded in the form of

Return and Exchange Policy.

 

Q-10: Can I Replace or Exchange an item rather than a refund?

At the moment, HF Shop does not offer replacement or exchange of an item; however, you can still return an item and receive a full refund.

 

Q-11: I lost the Original Packing in which I received the item, how can I still return it?

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact the Help Center for more information.

0300 9077745.

 

Q-12: What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?

A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

 

Q-13: Can I return an item through my courier company or personally drop it anywhere?

At the moment, the item can be returned to us only though one of our assigned courier services.

 

Q-14: Who pays for the shipping charges when I return an item?

Cover all the shipping charges by consumer ends, our COD is 3rd party based.